Legal Information

Listing fees only

Refund Policy

LocalFishTank only charges sellers a listing fee — a small digital service fee for the right to publish a Listing on the platform. We do not process payments for the underlying livestock or equipment sales between users; those are arranged and paid for in person, off platform.

The listing fee

The fee is calculated from the listing price and quantity using the platform's current fee schedule (visible in your seller dashboard when you create a listing). It buys you a Listing that stays active for up to 30 days or until all units are marked sold, whichever comes first. When promotional pricing is in effect, the listing fee may be waived entirely.

Returns on user-to-user sales

LocalFishTank does not set, enforce, or process returns for the actual livestock, plants, or equipment sold between users. All returns, exchanges, and refund terms for the underlying item are between the buyer and the seller. Buyers and sellers should agree on any return policy before completing an in-person trade. LocalFishTank is not a party to those transactions and will not mediate disputes about the condition, health, or suitability of any item after the trade is completed.

Refund eligibility

Listing fees are non-refundable once a Listing is published, with the following exceptions:

• Duplicate charge: if you were charged more than once for the same Listing due to a payment-system error, we will refund the duplicate.
• Platform error: if your Listing was never published because of a verifiable bug on our side, we will refund the fee in full.
• Listing removed by us within 24 hours of payment for reasons that are not a violation of our Terms or Acceptable Use Policy (for example, a category change we made), we will refund the fee in full.
• Legal right of withdrawal (EU/UK): consumers in the EU/UK may have a 14-day right of withdrawal under consumer-protection law. By publishing your Listing immediately, you expressly request that the service begin before the 14-day period expires and acknowledge that you lose the right of withdrawal once the Listing is live.

Not eligible for a refund

• Listings that did not sell.
• Listings removed for violating our Terms or Acceptable Use Policy.
• Listings whose price or quantity you changed after publication (fee is calculated at publish time).
• Disputes about the underlying animal or equipment sale — that money was paid directly to the seller, not to us.

How to request a refund

Email us within 14 days of the charge with your transaction reference, the Listing ID, and a brief description of the issue. See the Contact page. Approved refunds are issued through our payment processor (Stripe) to the original payment method within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback initiated without first contacting us may result in your account being suspended pending resolution.

Payment processor

Listing-fee payments are processed by Stripe, Inc. and are subject to Stripe's terms and policies.